TESTIMONIAL PAGE

Celebrating 11 years of creating Partnerships between

Happy Home Owners and Satisfied Tenants.

 

We didn’t do it alone! It takes a team to build what we have.

 

                                             

What our Property Investors, Tenants & Contractors are saying about us

 

 

PROPERTY INVESTORS 

Our property Investors are the best. We are very selective of what type of home we take on as well as who we work with. Our property owners take pride in their homes and respect the tenants. Many of the property owners, I have never met or only met once in person, yet we have established a fun working relationship via phone and internet and have become a family.

 

 Loreena, It is my pleasure to provide this letter of reference. Over the 10 years you have been the property manager, you have looked after the property as if it was your own.  You have ensured that is has been continuously rented.  Any problems that have arisen you have taken immediate action to rectify the issues.  Your communications are pleasant, informative and reassuring that all is well. Your efforts to keep costs down are greatly appreciated. I highly recommend you to anyone looking for a caring professional such as yourself.

Sabrina, Arizona, USA

Loreena Russomanno (CNP Property Management) has been managing my CNP property since 2011.  It is such a relief to have someone I can trust to make sure my property is taken care of, and my tenants are happy!  I recommend Loreena and CNP Property Management's services.
Lori, Edmonton, AB

I am writing to this testimonial to share the amazing experience I have had working with Loreena Russomanno over the past 10 years. She manages 3 properties for me and has consistently achieved exemplary results. There are three main characteristics that I believe have led to Loreena's outstanding success.

 

  1. She is very engaged with the tenants of the property. She gets to know everyone on a personal level which means she's well aware if tenants are moving out, having problems with the property and generally leads to a more invested tenant who ultimately treat the property better because they don't want to cause problems for Loreena.

  2. Robust network of trades and services. Immediately when there are problems in the property Loreena has multiple options to solve a problem along with reasonably priced quotes from qualified contractors when required. I've always felt that her network of contractors always provides Loreena with fair prices and expert service because again Loreena has developed strong personal relationships.

  3. Loreena is highly proactive. Every time a tenant is moving out of a property Loreena has typically pre-leased the property to a new tenant sometimes a month or two in advance of expiry. Vacancy in a rental property is the single largest contributor to low returns and with Loreena that risk is mitigated. Of my three properties being managed over the past 10 years I can maybe think of one month in one property where I've had any vacancy. Amazing results!

Anyway I would highly recommend Loreena for the reasons mentioned above to anyone interested in property management services. In addition to all the great reasons listed above she is a wonderful person to deal with making the whole experience that much better.

Trevor , Calgary, AB, Canada

 

Since March 2018, Loreena Russomanno and Crowsnest Pass Property Management have been caring for our home in Coleman.

Loreena has proven to us she is an effective manager. She has selected appropriate tenants, has overseen home improvements on our behalf, and keeps us well informed about issues regarding our home.

We have been more than satisfied with the service we receive and appreciate the work she does for us.

We would highly recommend her.  Sincerely,

Dave and Sandra, Oakville, Ontario, Canada

 

In 2015 we purchased a duplex income property in the Crowsnest Pass as part of our retirement plan. Unfortunately, we struggled with keeping the units rented and had several issues with the existing tenants.  We reached out to Loreena in 2016 for assistance and she responded right away. Within days she had the one unit rented, which had been empty for a month. She also resolved the tenant issues we were having in the other unit, offering great advice and handling the transition. They have been managing the property for us ever since. We are very appreciative of the quality service and professionalism offered by Loreena and her team.

Drew, Calgary, AB

 

Loreena Russomanno and CNP PM have been my PM firm for approx. 10 years now and I’ve been very happy with their level of service, rates, response time, and occupancy rates. I hope to be with CNP PM for the next 25 years and beyond!

All the best,

Kevin. Toronto, Ontario, Canada

 

 

​As investors in the Pass, we knew we hit the jackpot 11 years ago when Crowsnest Pass Property Management agreed to take on our rentals. Over the years we have accumulated more investment properties and with Loreena managing them, they have been consistently occupied with great tenants.  She runs a tight ship and makes sure both renters and owners are being treated fairly. She deals with issues quickly and effectively and keeps things moving forward.  She stays on top of the market and adjusts the rents according to fair market value. We know our properties are in good hands and don’t have to give them a second thought. 

Thanks MOM You’re the best!

James, Josh, Daniel, Jena,  Toronto Ontario, Lethbridge, AB, Crowsnest Pass AB 

 

 

I have used Crowsnest Pass Property Management for a few years now. We have a 110+ year old house that we lovingly renovated and 90+ year old building that was gutted and restored into 3 suites. We care a pile about these buildings - they're much more than investment properties to us. The peace of mind having Crowsnest Pass Property Management looking after the rental of, and helping us manage maintenance has allowed us to sleep at night. I am very happy with the service provided by Crowsnest Pass Property Management!

Graham, Cochrane, AB

 

Loreena manages my 2 houses in Bellevue. First one she took on 8 years ago and second one 6 years ago. I am very  happy with service her company provides. She  screens tenants , checks references and if any kind of problems, or dispute comes to place, she resolves all to my satisfaction. About 3 years ago, we had difficult family moved in. No rent being  paid, lot of excuses, promises ....

Immediate eviction was served, kept damage deposit, Loreena made sure, that next tenant was in place for following month. No cash flow disruption, she sends payment on every single month. Before I tried to run these houses by my self, but let me tell you people, It  was just too difficult to find people, deal with NSF cheques, cleaning after people and so on. Loreenas company is worth every penny she is charging. She very well known and highly respected at Crowsnest pass and Southern Alberta. If you are looking for property to rent, or you have one to be rented, she is the one to call.

Lee , Calgary, AB

​ Loreena:

Just for the record. Please accept our sincere appreciation for the superior job that you do as our property manager.  Having spent 11 years managing my own rental units and having you step in to manage both the Fort Macleod properties and the Pass "units" after dealing with those other clowns that call themselves "property management companies" I can honestly say you are amazing! We are so grateful for the smooth transition during the recent sale in Fort Macleod and the continuing expert handling of our remaining portfolio.  If you ever need a reference. have them to call us, presently here in Ecuador...knowing our properties are in excellent hands back in Canada.

Muchisimo gracias

Terry and Sue Casa de Mulas, Cotacachi Ecuador

Loreena is a perfect property manager. She is totally dependable both for finding good reliable tenants and for attending promptly to any issues that may arise with the property, making sure that repairs are done as needed and that the property is maintained in good condition. She is also a very pleasant person to deal with! I have been very happy to have met her and I hope to keep her a long time as my property manager.

Monique, Calgary, AB

Loreena has been expertly managing my Crowsnest Pass rental for approximately a decade. During that time, not only has it never been vacant, she has consistently found excellent and long term tenants through her rigorous screening process. On those rare occasions that an issue arises, she resolves it with alacrity and efficiency. We are very fortunate to have her managing our property and would absolutely recommend her to anyone looking for assistance.

Geoff, Calgary, AB

 

​I am currently using Crowsnest Pass Property Management owner Loreena Russomanno to look after my property in Blairmore. It has been a stress off of me because I live in Okotoks. It has been about a year that she has watched over the rental, and has done a great job also in screening respectful people to rent the property.

Clint, Okotoks, AB

 

 

Managing three properties on my own turned out to be far more time consuming and challenging than I would ever have guessed. 

Finding someone who could step in to manage my properties for me turned out to be far more difficult than I would ever have guessed.

In spite of good hearts and solid efforts, neither I nor the friends and family members who tried were able to get it right.

In desperation, I approached Loreena Russomanno of Crowsnest Property Management, which, as it has turned out, was the best property-related decision I have ever made.  In the approximate five years since Loreena took over, she has consistently demonstrated remarkably high levels of overall competence, honesty, reliability, and professionalism.  My homes are consistently occupied by solid tenants; financial affairs are always in order; maintenance matters are handled efficiently and effectively.  I am deeply appreciative of her service and the peace of mind it has afforded me.  Thank you, Loreena!

Irene, Lethbridge, AB Canada

Me and my wife have been working with Crowsnest Pass Property Mgmt for a couple of months now. We  are very happy that Loreena is managing our property with her manager Kim. 

What we like about the firm:

Excellent knowledge about the area.

A good network of support contractors, Electrician, plumbers and handymen who can get work done in the property.

Excellent communication. Emails are responded very quickly which helps getting things done efficiently.

A clear no nonsense approach.

A clear commitment to quality and providing customer satisfaction. Both to the tenants and the property owners.

We wish Loreena and Kim good luck and are looking forward to a profitable long term relationship.

Makarand and Manjusha, Guelph, Ontario

Working with Loreena was an absolute pleasure. Being fairly new to the rental business, I was consistently impressed by her knowledge, wisdom and experience. She always made sure rent was coming in, that there were responsible tenants, and that everything was working properly. I can't recommend her highly enough! It seems to me, that as a renter or someone trying to rent a property, crows nest pass property management is the way to go :-)

Marc, Calgary, AB

 

TENANTS

We are equally selective of who we rent the properties too. Our tenants come with great references and understand the importance of, and take pride in caring for their homes. 

 

 

Loreena

Thank you again for all your help and support during our time in Pincher Creek. You really do run a very professional business and should be proud of what you have in place. We have lived all over the world and lived in many rental properties and it’s honest to say that in comparison, you “hands down”, provide a better service than all others that we have experienced. It’s a shame to leave the Pincher Creek area as we really enjoyed our time there (no matter how short).

 Good luck with your future ventures and I wish you all the best of successes! I’ll drop you an email in the future just to let you know where we end up!

 Take care and thanks again for everything!

Roy, came to us from United Kingdom

 

 

​In the spring of 2016 I was suddenly "put out to pasture" from a ranch on the eastern slope north of here, and was scrambling around for a new place to hang my hat.

And then I found the perfect place here in the CNP. I could not believe my luck and signed-up within an hour. If you're gonna live in small town Alberta, I cannot imagine a better place than the CNP.

The management company (and the landlord who lives nearby) take obvious great pride in this place, and keep it in top notch shape. If anything needs a repair or fix or upgrade, it is looked after super-quickly by very upbeat and positive people.

I was disappointed to have to leave the ranch and its outdoorsy lifestyle, but right now I consider this home and these people in this town to be ... about as good as it gets. Two thumbs up. And I am glad that they asked for this reference.

Ron, Came to us  from  the eastern slope, AB Canada

 

 

I would like to say that Loreena was very pleasant to deal with while I was looking for a place to rent.  I rented from her " sight unseen" and it was exactly like the many photos she had sent me  It was everything she said it would be. And very clean.  I was in Ontario and she helped me set up the rental and advised me who to reach out to for utilities.  It was a pleasant experience for me and made my transition very easy.  Thanks Loreena

Brady, came to us from Barrie, Ontario

 

I am so grateful to Crowsnest Pass Property Management for finding me a rental in beautiful Coleman!

I moved here with my young family about 18 months ago from the big city.  Crowsnest Pass  Property  Management was fabulous at finding a perfect spot for us. Loreena and her staff are absolutely awesome!! And Passquatch made us feel right at home!

The crowsnest pass is a perfect spot for our family to grow. 

Thank you Crowsnest Pass Property  Management!!

Chell, came to us from Calagary, AB

Thank you to Crowsnest Pass property management.

Because of your company you really helped make my move from Invermere B.C to the Crowsnest Pass an enjoyable and easy experience. Thank you for taking your time and finding the right fit for me. I couldn’t be more happy to have a place to call home.   

Heather, came to us from Invermere, BC

CNP-PM has great response, always promptly arranging for service if issues come up.  I'd definitely recommend for keeping a property maintained and well-kept.

Jason, came to us from Grand Prairie, AB

 

 My experience in finding a rental place in the Pass was made quick and easy by using Crowsnest Pass Property Management. I found all the staff very pleasant, professional and easy to deal with.

Eric, came to us from Fernie B.C 

Loreena was a great help in helping us find a rental home, that fit our family, when we first moved to the Crowsnest Pass She has since been a great resource as we look to purchase investment property. Thanks Loreena!

Joey, came to us from Montreal, Quebec

 

 

I have been renting from   Crowsnest Pass Property  Management for last 5 years. My experience has been great they meet all the safety requirements and if there is any issues they look into right away.

Suzanne, came to us from Canmore, AB

Crowsnest pass property management has been wonderful to deal with, right from the first contact. 

I moved my family here 2 years ago from the big city,  and was able to rent a beautiful property for us to grow in. The rental was done sight unseen,  and we couldn't have been happier the first time we saw it.  

Crowsnest pass property management has been nothing but professional,  and I am now in my third year of tenancy.  Through forest fires and storms, as well as regular maintenance and upkeep of the home, I have been extremely impressed... with both the management company,  as well as the contractors they provide. 

If anyone is even remotely considering a change in lifestyle and location,  come live your dream.  Crowsnest pass property management makes it easy. 

Thank you!!

Jean, came to us from Calgary, AB

My experience with Crowsnest Pass Property Management has been absolutely wonderful.  Kim has been super helpful and an absolute pleasure to work with in getting us into a home.  We are very happy with where we are living as well as with Kim's response to anything we need and super friendly.  The time from when we first applied to actually moving in was extremely short, less than a week which was great as well as her knowledge of the area as we moved here from Westlock County. She was very  helpful in informing us of the important factors of the area as well as fun things to do as a family.  We are super pleased and would rate Crowsnest Pass Property  Management at a 10/10 and would highly recommend them to anyone looking for a place to live.

Val, Westlock County, AB

We are so happy living here and love the area .

The Property Management group are very friendly and approachable .

 Laurie and Glen, came to us from Calgary, AB

CONTRACTORS/TRADES 

When we need a job done, we need it done yesterday. It’s the nature of our beast. As the middle person I am answering to property owners and tenants at the same time. I need to have quotes, photos, invoices and of course the job done right away and done right the first time. I owe a big part of my companies’ success to the companies below for meeting the demands professionally and always with a smile.

 

 

We have been working with Loreena and her staff at Crowsnest Pass Property Management for the last 10 years. Throughout this time we have been particularly impressed by their prompt response to addressing any plumbing issues that have come up. They are efficient, easily contactable and focused on their client’s interest. It has been a pleasure dealing with such a professional, reliable and customer service-based team.

Morency Plumbing and Heating

 SALES • SERVICE • INSTALLATION

403.562.2168

http://www.morencyplumbing.ca/

 

 

At DC Roofing we are proud to have your business. And, we are happy to share that we continue to book new jobs into the winter months in the Crowsnest Pass. Thankyou for your positive feedback and referrals, which have helped us grow our company and provide employment for many individuals in the Crowsnest Pass.

Thank you,

DC Roofing

Phone: 403.828.6753

 www.Dcroofingalberta.ca

 

 

We have been hired by Crowsnest Property Management since 2016 to complete both interior and exterior repairs to the properties they oversee.  We have had a great working relationship with them. They always take time and consideration in hiring professional and knowledgeable trades to take care of any structure and maintenance issues that arise with the properties.  Contractors are expected to supply reports, with pictures and fair market prices for work to be completed.  It has been a great experience working for Crowsnest Property Management and dealing with Loreena and the other staff.  As an extra bonus, any invoices submitted are always paid in a timely manner.

 Howard Brown Construction & Roofing Ltd.

403-328-1224

http://www.hbcr.ca

 Crowsnest Pass Property Management   info@cnp-pm.ca     403 562 8444

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